Terms & Conditions

The terms of use is an agreement between Crash11 and all its subsidiaries, from here on referred to as the Firm” (the Firm has also been referred to as subsidiaries,  or our”) and you from here on will be referred as “you”, “your”, “user” or “player”. The Firm operates the website www.crash11.com and the mobile application, from here on is referred to as the “Website” through which it offers online sports fantasy games. The Firm as used herein shall be construed a reference to the Website.

The agreement must be read by you (user) completely and well understood before you agree to the terms of use governing any and all relationship in this agreement and terms of services, products or information and their usage, from here on are referred to as “Terms and Conditions”. The user should read, understand, agree and comply with the Terms and Conditions which includes those terms and conditions expressly set out below and those incorporated by reference, which you can access by clicking on the relevant link on the Website. You agree to comply with and be bound by the Terms and Conditions, as mentioned below. Use of the Website constitutes your acceptance of the Terms and Conditions, rules and regulations referred to herein and the Privacy Policy which is hereby incorporated by reference, as amended by the Firm from time to time. Participation in any game or tournament on the Website or viewing of certain content may be subject to further terms and conditions as may be notified by us from time to time on the Website or otherwise. You should ensure that you have read and understood the rules and regulations of the games, contests, tournaments available through the Website, here on referred to as the “Games” You agree to abide by the rules and regulations of each of the Games as published and periodically changes by the Firm on the Website.


In order to gain membership to the Website enabling the user to play the games offered or use the Website or any other product or services offered by the Website or the Firm, the User will have to first register themselves with the Website.

The registration does not guarantee membership; only after the Firm or its representatives deem fit by their own judgement, will they grant membership informing you of the same by sending you an e-mail.

The right to grant membership is completely reserved by the Firm and its representatives. Such membership can be terminated by giving or without giving instant notice for any reason whatsoever that they deem fit and by agreeing to the Terms and Conditions, the user grants its consent for the same. We have the right to remove any user (who not completed their profile, unverified mobile number or email or bank account) anytime after 15 days of registration if user found inactive.

The server where the software is installed and the games hosted will be placed in a strictly non-public / confidential area where the access to the server is completely restricted both physically and virtually. Any person/persons or group that will be authorized to access the server where the games are held are not allowed to register themselves as users, thus, not allowed to become members. Such people are not allowed to use the software / play games or use any other product or service provided by the Firm. This is in the interests of promoting fair play. Our services and products are not available to anybody under the age of 18 years on the day of them applying for membership through the registration process on the Website. It is strictly prohibited for any user under the age of 18 to play on the Website. We reserve the right to request proof of age at any stage to verify that minors are not using the Website and we may exclude a person from play on the Website if proof of age is not provided or if the Firm suspects that a person using the services under the Website is under the age of 18 years. We believe that parents should monitor their children's online activities and consider using parental control tools available from online services that help provide a child an amicable online environment. These tools can also prevent children from disclosing online any personal information without parental permission. The services and products are not intended for users from jurisdictions that say it is illegal to do so.


The applicable laws in the state of Assam, Orissa, Telangana and where otherwise prohibited by law, may prohibit a player from using the services offered on our Website. There may be applicable penalties imposed on such user by the respective State Governments or the Central Government of India as the case maybe. The Firm doesn’t accept membership request from people who are residing in these states and if a user residing in such state becomes a member of the Website by giving false information, the liability will be solely on the user and the Firm reserves the right to terminate the users’ membership without any notice and confiscate all his deposit and winnings as the case may be. You accept that the Firm will not be liable to take any responsibility for the breach of the user of applicable state laws.

Users from all states have to always ensure that they are complying with the applicable state laws and we will attempt to post any changes that we seem appropriate to better educate the users. Our decision in this regard will be final and binding and no consideration whatsoever will be extended to the user.

You agree and acknowledge that we may monitor or use certain technologies and monitoring of activities including logging of your IP address to ascertain and verify your geographical location.


You shall only have one account on our Website from here on referred to as  “Account”, for which you will provide your email address, mobile number, team name, birth date and state of residence. You agree to provide true, accurate, current and complete information at the time of registration and at all other times. You agree to update and keep updated all information provided for the purposes of registration. You may not use the service by means of another person's account. Should you attempt to open more than one account, under your own name or under any other name, or should you attempt to use the service by means of any other person's account, we will be entitled to close all your Accounts and bar you from playing games on our Website in future immediately.

The rules that govern the Games and services offered by the Website form part of the Terms and Conditions and they will be available under the relevant section on the Website. For all rules and regulations, however these rules and regulations may or may not be explicitly mentioned on the Website. The user is encouraged to seek clarification by using the customer services offered. The determination decided by the Firm will be final and binding and you agree to abide by them by accepting the Terms and Conditions. We reserve the right to suspend any account that has an offensive/vulgar username.


Sharing or distribution of the password with any other user/ person/ group or any third party is strictly prohibited. We are not responsible if your Account is accessed or opened by others using your password.  You are held responsible and liable for all of your activities on the Website made from your Account. The players admit that they may be exposed to content posted by other users which they may find offensive, obnoxious or indecent and that we may not be able to prevent such content being posted. Such content should be brought to our notice. We shall act upon the information as it deems acceptable. The decision taken by the management of the Firm in this regard shall be final and binding on the player and the player specifically agrees that we shall not incur any liability under any circumstance whatsoever regarding the same. You understand that it is your obligation to protect the information you have provided on the Website including, but not limited, to usernames, passwords, email addresses, contact details, and telephone numbers. You explicitly understand and agree that we will not incur any liability for information provided by you to anyone which may result in your Account on the Website being exposed or misused by any other person or any other harm or loss being suffered by you. You are accountable to obey any applicable law, while taking part in any Game(s) organized through the Website. You undertake and agree to indemnify us against any claims, expenses or liabilities suffered by or claimed against us by any person or entity arising out of your non-compliance with any applicable laws. You also understand and accept that your mere participation in Game(s) available on the Website does not create any obligation on us to give you a prize. You winning a prize is entirely dependent on your skill as a player same as other players in the Game(s) and subject to the rules of the Game(s). You acknowledge that your participation in any game/tournament available on the Website is purely voluntary and is at your sole discretion and risk. You understand and acknowledge that once a Game has commenced, not being able to play due to slow internet connections, faulty hardware, internet connection failure, low computer configuration or for any other reason does not require us to a refund of the entry fee you may have paid for participation. You agree, understand and acknowledge that you will use your Account with us solely for the purpose of playing on the Website and for any other transactions with us which you may have to carry out with respect to your usage of the services. You understand and acknowledge the fact that we are neither a bank nor a financial institution and that the purchases/balance standing to the credit in your account do not accumulate any interest.

You also understand and agree that your Account maintained with us is purely for the purpose of payment of the entry/subscription fee to participate in Games made available on the Website and for purchase of cash prizes that you may win. You also agree that you are required to furnish your PAN (Permanent Account Number) duly issued to you by the Income Tax Department, Government of India, as the case may be, to deduct the tax deducted at source (TDS) as per the rules and regulations of the Government of India. You acknowledge that you are making use of the services knowing that you may face a risk of monetary loss, when using the services and that we shall have no responsibility to you for any such loss that arises in the course of your participation in the Games.

If you choose to submit any content on the Website, you hereby warrant that no contribution to the Website (i) will be, or may be considered to be, unlawful, threatening, abusive, bigoted, hateful, libelous, tortious, blasphemous, false or misleading, discriminatory, defamatory, obscene, vulgar, offensive, excessively violent; invasive of another’ privacy, publicity, contract or other rights; pornographic or inclusive of nudity, pedophilic, profane, sexually explicit; indecent, racially, ethnically objectionable, disparaging, relating or encouraging money laundering, or otherwise unlawful in any manner whatsoever; (ii) may constitute, advocate or encourage conduct that would constitute or give rise to a criminal offense, civil liability or other violation of any local, state, national or international law; (iii) violates, plagiarizes or infringes the rights of third parties including, without limitation, copyright, trademark, patent, rights of privacy or publicity, or any other intellectual property or proprietary right; (iv) contains or may be associated with a computer virus or other harmful component; (v) constitutes or contains false or misleading indications of origin or statements of fact; (vi) contains any information, software or other material of a commercial nature; (vii) contains advertising, promotions or commercial solicitations of any kind; (viii) harasses or harms another person; (ix) exploits or endangers a minor; (x) impersonates or attempt to impersonate any person or entity; (xi) belongs to another person and to which you do not have any right to; (xii) threatens the unity, integrity, defense, security or sovereignty of the territory, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation. As it concerns the content uploaded by you, without prejudice to our obligation to otherwise comply with applicable laws during the course of using the Websites, you agree to hereby comply with any and all applicable laws, as well as any other rules and restrictions that may be set forth herein or on the Websites.

In the event, we have reasonable grounds to believe that your activities include any of the acts specified above, we may initiate appropriate legal action against you as well as notify the relevant regulatory or law enforcement authorities where appropriate in addition to any other available remedies under law or equity, apart from restricting or suspending or terminating your use of the Website. You shall not purchase, sell, assign, trade, rent, loan, lease, license, grant a security interest in, or transfer your user account, any content, currency, points, standings, rankings, ratings, or any other attributes appearing in, originating from or associated with the Website or the associated services.


Crash11 hold all rights tangible or intangible for the Website and all the services offered on the Website including but not limited to all Games, materials published on the Website, underlying software, promotional materials, advertisements, written content, photographs, images, audio or video clips, all strategic and development plans, ideas, designs, financial information, business plans, data banks, information related to technology and process, the technology developed including the software and methodology of usage from here on referred to as “Intellectual Property”. The Firm is only permitting the user to use the Intellectual Property to play the Games and use other services offered and under all circumstances the user is strictly prohibited to use the Intellectual Property otherwise.  The user is not being granted any rights whatsoever with respect to the Intellectual Property by allowing him to play Games and use other services on the Website. All other trademarks, copyrights or intellectual and proprietary rights which belong to any person or third party is the property of their respective owners.

You retain all of your ownership rights in your content, but you hereby grant us a non-exclusive, royalty-free, irrevocable and sub-licensable license to use, store and copy that content and to distribute and make it available to third parties. Additionally, we are free to use any ideas, concepts, know-how or techniques contained within such content you upload for any purpose. Our use of such content uploaded by you shall not require any further notice of attribution to you and such use shall be without requirement of any permission from or any payment to you or any other person or entity. You are solely responsible for securing and backing up your content. We have the right to remove any content or posting you make available on the Websites if, in our opinion, your post does not comply with our content standards.

We also have the right to disclose, and you consent to us disclosing, your identity to any third party who is claiming that any content posted by you or uploaded by you or any other user of the Website constitutes a violation of their intellectual property rights, proprietary rights or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of the Websites. The views expressed by other users on the Website do not represent our views or values. In no event do we assume any responsibility or liability whatsoever for any content uploaded by you and you agree to waive any legal or equitable rights or remedies you may have against us with respect to such content uploaded by you.

If you have any complaints relating to any third party content uploaded on the Website, then please contact: [email protected] Your email must bear your signature or a signed written complaint and should include the following information:

Details of the objectionable third party content;

Details of the basis of the objection;

What relief is being requested;

All other relevant information required by us to assess the complaint.

We shall take all reasonable measures, including taking down the objectionable third party content expeditiously. You agree and acknowledge that our responsibility in relation to objectionable third party content is limited to removing them post receipt of your objections in accordance with these Terms and Conditions and we shall not be responsible or liable for any other damages or losses incurred by You of any nature whatsoever.


By providing your mobile number & email address on the Website, you are authorizing Crash11 the right to contact you by Call/SMS to provide you information on all promotional activity/events conducted by crash11.com and its partners. Your mobile number will not be used for any third party communication whatsoever.


Crash11 is a technology Firm which through its Website aims at providing technology and IT services to enable online fantasy sports Games. Besides providing technology and IT services to enable online games of skill, the Firm will also create software and technology to enable playing of games of skill on multiple technology platforms.  Such technology will not be sold but the users will be allowed to use it at the sole discretion of Crash11.

The services provided by the Website are only intended to play with skill and for entertainment purpose only. By using the Website you acknowledge and agree that you are participating in the game of skill. The Firm is not responsible for any betting or gambling acts that may take place outside the Website.

Crash11 will charge the users for providing such services. A service tax is applicable for the services and the service charge collected at the beginning of each Game will include the taxes and other charges as applicable. The service charge levied is subject to change from time to time and the users will be informed accordingly by answering to such specific request from customer care. We reserve the right to collect service charge at varying rates and at different times and for multiple types of Games and other services offered by us. The service charge and applicable taxes may vary as per the changes in the law and we may change the levy of service charge accordingly based on the Firm’s sole discretion.


The user shall not attempt to modify, decompile, reverse-engineer or disassemble the software in any way. The use of artificial intelligence including, without limitation, "robots" is strictly forbidden in connection with the software and the Games. All actions taken in relation to the Games by a user must be executed personally by the user through the user interface accessible by use of the software. Such action may include, but is not limited to, the examination of software programs running concurrently with the software of the Firm on the user's computer.


When making a payment, please ensure that the instrument used to make the payment is your own and is used to add cash into your user Account only. Player funds are held in trust by us in specified bank accounts. The Website keeps all players' funds unencumbered which will be remitted to you in due course subject to the terms and conditions applicable to withdrawal of funds. Funds held in your user Account are held separately from our corporate funds. Even in the highly unlikely event of an insolvency proceeding, your claims on the deposits will be given preference over all other claims to the extent permissible by law.


The Website is committed to Promoting FAIR PLAY on the Website. Our Compliance Team will track game play of all players and strict action will be taken against any player(s) caught colluding. By Agreeing to the Terms and Conditions of the Website, you agree not to indulge in any unfair game practice that may provide undue advantage to you or any other player.

We reserve the right to withhold any necessary action, as it deems fit, against players found indulging in unfair means. The action could include inter alia monetary penalties, temporary account suspension, redemption blocking and/or permanent account deactivation.

Depositing and withdrawing without playing any or a reasonable amount of Games is a violation of our fair play deposit and withdrawal policy. Consecutive deposits and withdrawals are considered as money laundering actions, which is not permitted on the Website. Any user found committing such an action is in violation of our fair play deposit and withdrawal policy and further to investigation is subject to a penalty fee. Any user deemed to be a fraud user for any reason, for example, found depositing or withdrawing from/to a fraudulent account, is subject to legal action from the Firm’s management including but not limited to the confiscation of the user's balance and locking of the user's account.

Users are also prohibited from opening multiple accounts on the Website. We reserve the right to block/deactivate any account(s) suspected of being a duplicate account.


When you use our services, you will be required to send money to us and may be required to receive money from us. To process such financial transactions, we may use third-party electronic payment gateways, processors or service providers (ESPs). As required, you permanently authorize us to instruct such ESPs to handle Account deposits and withdrawals from your Account. You also permanently agree that in accordance with your requests as submitted, we may give such instructions on your behalf. You agree to be certain by the terms and conditions of use of each appropriate ESP. In the event of conflict between the Terms and Conditions and the ESP's terms and conditions, the Terms and Conditions shall prevail.


Any real money in your Account is your actual account balance. Any winnings would be added and/or losses incurred from using the services, entry or other fees, previously withdrawn money by the User or amount forfeited by us for any suspected fraud or rejection or cancellation of transaction(s) by your or any third party bank, resulting of charge-backs, insufficient funds or any other reason would subsequently be subtracted.

A cash-out request will be accepted when catered to deposit method restrictions, bonus restrictions and/or security reviews. You can withdraw amounts only within your transaction limits and levying any processing fees for withdrawal methods that we notify you of before cashing out.

User can request for refund anytime online. The user Account will be checked for any games played or bonus claims and the request will be processed within 2 weeks. The bonus amount for any bonus claims will be deducted and the balance refunded. A request for cancellation of any transaction would be processed within 2 weeks given the player has the balance of the transaction in his/her account.

Any amount from your winnings may be reported and withheld complying to any applicable law. It is solely your responsibility to deal with all the taxes involved with your winnings. Neither prize money nor balance can be redeemed for any other prize nor can it be transferred. When withdrawing, payment will be made to you either by cheque, wire, credit card and/or any other manner which we select, although we will try to provide your preferences.

Although payment processing will be made as soon as possible, due to our security reviews, payments may be delayed and withheld with us.

Any amount of welcome bonus [bonus which deposited in user wallet after registration], Referral earning [any earning which user generated by inviting people] and any bonus amount which user get by using Promo codes while adding money in wallet can not be withdraw/transfer in bank account or any wallet or anywhere. All these bonus can be use to join contests. Bonus amount can use 10% of contest joining amount while joining any contest.


We will not stand for any false or damaging comments with regard to the Firm in any media or forum.

We hold the right to reject or delete any text, files, images, photos, video, sounds, or any other material posted by you on any Website, which breaches the terms in accordance with our third party content policy.

Any violation may result in removal of the third party content, a suspension of your use of the Services and/or any suitable action as may be required by us to ensure the agreement.

Please beware of phishing attacks, spoofed emails and links from external third party sources but claiming to be from the Firm. We are not responsible for such emails/messages and/or any loss arising out of clicking on links contained in them.


In case of any technical failures, server crashes, breakdowns, software defects, disruption or malfunction of service, as a policy, we will cancel the Games and refund the bet amounts after proper verification and no service fee will be charged for such contests and you accept that we are not responsible to you in all such cases. We are also not liable for any prospective winnings from any incomplete contest.

We do not hold any liability to any disconnection, lag, freeze or interference in network on the user’s computer or any other external networks. In case of any disruption for an ongoing Game, the Game will be manually cancelled by us and the entry fees shall be refunded irrespective of the status of the Games. For any Game, we have the right to cancel and refund the entry fees. In no case, other than a server crash, we are accountable for any of the player's disconnections from server.


By registering, you are considered to have accepted and understood all the Terms and Conditions. We recommend that you keep a copy of all transactions, rules of playing, cancellation and payment policies. Our failure or delay to act or exercise any right or remedy with respect to a breach of any of these Terms and Conditions by you does not amount to surrendering our rights to act with respect to any prior, concurrent, subsequent or similar breaches. Any Game organized by us on the Website shall be governed by these Terms and Conditions and any additional terms and conditions which may be explicitly defined for a contest.

These Terms and Conditions apply regardless of whether you access our Website through a computer, a mobile device or otherwise. The Firm solely reserves the right to singly change the Terms and Conditions and update the same on the Website. It is the user’s responsibility to check the updated terms and conditions on a regular basis and to decide whether to continue his membership on this Website or not. At any point of time you may choose to discontinue the use of our Website or any services offered by the Firm. If you continue to use the Website, you will be responsible for your acceptance of the changes to this Terms and Conditions, as amended from time to time.

If any judicial or quasi-judicial body in India declares any of the provisions of these Terms and Conditions to be unlawful, invalid, void or unenforceable for any reason, the validity and enforceability of the remaining provisions will not be affected. Any such inappropriate term or condition will be replaced with another term or condition that is valid and enforceable and is in most nearly with effect to the original invalid term.

By agreeing to the Terms and Conditions, you agree to the fact that the information you have provided to the Firm, Website or affiliate on our website and its affiliates, will be used by the Firm and its affiliates as considered appropriate. Our methods of gathering information may change from time to time and our Privacy Policy may be modified too. All information collected from you, such as registration and other information including but not limited to financial information, is subject to the Website’s Privacy Policy.


The Firm disclaims any and all warranties, expressed or implied, in connection with the underlying software of the Website, the Website and the Games, all of which are provided to the user "AS IS". You access and use the Website at your sole risk. The Firm explicitly disclaims all warranties or conditions of any kind, express, implied or statutory, including without limitation the implied warranties of title, non-infringement, merchantability, completeness, availability, security, compatibility and fitness for a particular purpose.

Without limiting the foregoing, the Firm does not represent or warrant:

a) The quality, fitness for purpose, completeness, merchantability, non-infringement or accuracy of the software, the Website and the Games;

b) The suitability of the information contained in the documents or other information published on this Website;

c) Continuous, error-free, secure or virus-free operation of the Website or its content including software, Games, your account or continued operation or availability of any facility on crash11.com;

d) That the defects in the Website will be corrected;

e) That the Website or the servers that operate the Website are free of viruses or other harmful components;

f) That the data, results and information within the Website will be correct, accurate, adequate, useful, reliable, correctly sequenced, timely or otherwise; and

g) That the Website will meet your needs, requirements or expectations.

No person affiliated, or claiming affiliation with the Website has authority to extend such warranties.

Without limiting the generality of the foregoing, to the maximum extent permitted by applicable law, we shall have no liability for any damages or injury caused, in whole or in part, by contingencies or issues beyond our reasonable control, including, but not limited to: the acts of third parties, errors in the content or website, network failures, internet failures, software and hardware failures, viruses and other system attacks, labor stoppages, riots, acts of government or god, natural disasters, acts of terrorism, communication line failure, or theft, destruction of, unauthorized access to, alteration of or use of records.

To the maximum extent permitted by applicable law, you hereby agree that you shall have no remedy in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms and Conditions. You agree that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these terms of use.

The foregoing limitations shall apply regardless of whether (i) liability or damage is alleged for breach of contract, tortious behavior, negligence, or under any other theory or cause of action, and/or (ii) the party against which liability or damages is sought was advised of the possibility thereof. For the avoidance of doubt, nothing in these Terms and Conditions shall limit or exclude liability for (i) death or personal injury caused by negligence; or (ii) fraud.

To the maximum extent permitted by applicable law, you agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to these Terms and Conditions, the Website, or any part thereof, must be asserted within one (1) year after such claim or cause of action arose, or it shall be forever barred.

You undertake and agree as under:

(a) The Firm does not promise or ensure that you will be able to access your Account whenever you want. It is entirely possible that you may not be able to access your Account or the services provided by the Firm at times or for extended periods of time due to, but not limited to system maintenance and updates;

(b) You are aware that participation in the games of skill organized by us may result in financial loss to you. With full knowledge of the facts and circumstances surrounding the Games, you are voluntarily participating in the Games and assume all responsibility for it and risk resulting from your participation, including all risks of financial loss. The Firm makes no guarantees, warranties, representations, or other promises relating to the Games, and assumes no liability or responsibility for any financial loss that you may sustain as a result of participation in the Games;

(c) You agree to indemnify and hold the Firm, its employees, directors, officers, and agents harmless with respect to any and all claims and costs associated with your participation in the Games.  You acknowledge that you are solely responsible for any action that arises from your participation with the Games, regardless of occurring before, during or after the period of the Games;

(d) To hereby save, hold harmless, discharge and release the Firm from any and all liability, claims, causes of actions, damages or demands of any kind and nature, whatsoever, that may arise from or in connection with your participation in the Games;

(e) You will be solely responsible for any delay and/or damage to your computer systems or loss of data that results from installation of Games or software on your computer and we expressly disclaim liability for any such failure delay or failure;

(f) You are solely responsible for maintaining the confidentiality of your Account access credentials (i.e. username and password) and financial instruments (i.e. credit/debit card number).

(g) You agree to assume the entire risk as to the results and performance of any software and/or Games availed by you on the Website. As such, result and performance among other things depends on your Internet connection and hardware. You also assume the entire cost of all servicing, repair and/or correction of your hardware when you access, download or execute software or Games available on the Website. We explicitly disclaim liability for any delay or failure to perform resulting from installation of the Games or software on your computer.

(h) You specifically acknowledge, agree and accept that we are not liable to you for:   (i) the defamatory, offensive or illegal conduct of any other player or for anything that turns out to be misleading, inaccurate, defamatory, threatening, obscene or otherwise illegal whether originating from another player or otherwise;   (ii) any loss whatsoever arising from the use, abuse or misuse of your Account on our Website; (iii) any loss incurred in transmitting information from you to our Website by the Internet or by other connecting media; (iv) any technical failures, system breakdowns, defects, delays, interruptions, manipulated or improper data transmission, loss or corruption of data or communications' lines failure, distributed denial of service attacks, viruses or any other adverse technological occurrences arising in connection with your access to or use of our Website;   (v) the accuracy, completeness or currency of any information services provided or any statistics shown on the Website;

(i) The Firm reserves the right to change, modify or delete the Website, information, and terms and conditions listed on this Website at any time without prior notice.


You clearly understand and agree that the Firm shall under no circumstances (including, without limitation, in contract, negligence or other tort), be liable for any direct, indirect, ancillary, special, incidental, consequential or   exemplary damages. This includes, but  is not limited to injury, claim, loss of data, loss of income, loss of profit or loss of opportunity, loss of or damage to property, damages for monetary loss, goodwill, use, data or other  intangible loss (even if the Firm has been advised of the possibility of such damages), resulting from or arising out of the use of or the inability to use the Website, even if we have been advised or become aware of the possibility of such damages or loss or that such loss was foreseeable. You agree to indemnify us and each of our respective general and limited partners, members, shareholders, directors, officers, employees, agents, representatives, vendors and business partners harmless from and against any and all claims, liabilities, obligations, losses, costs or debt, damages and expenses (including attorneys' fees and court costs) arising out of or relating to: (i) your use of the Websites, including, but not limited to use of any content; (ii) any breach or alleged breach of these Terms and Conditions, save to the extent the claims, liabilities, obligations, losses, costs or debt, damages or expenses are directly attributable to our acts or omissions; (iii) your breach of any applicable laws; (iv) from any unauthorized, improper, illegal or wrongful use of your Account by any person, including a third party, whether or authorized or permitted by you; (v) your content; (vi) use of the Website by any other person accessing the services using your username or password, whether or not with your authorization. This indemnification obligation will survive the expiry or termination of these Terms and Conditions and your use of the Websites.

There could be instances where the Firm is not able to receive prompt updates about the change in applicable laws of your place of stay. Please ensure that any activities you engage on the Website are legal as per the applicable laws. You agree to indemnify and hold harmless the Firm or its website from any claim, demand, damage, or loss whatsoever coming out due to your non-compliance with the laws of your jurisdiction.


We may change, suspend or discontinue any aspect of the Website at any time, including the availability of any Website’s feature, database, or content. We may also impose limits on certain features and services or restrict your access to parts or the Website without notice or liability at any time in our exclusive discretion, without prejudice to any legal or equitable remedies available to us, for any reason or purpose. However, under normal circumstances, we will only do so where there has been conduct that we believe violates these Terms and Conditions or other rules and regulations or guidelines posted on the Website or conduct which we believe is harmful to other users, to our businesses, or to other information providers. Upon any termination of this agreement, you shall immediately discontinue your use and access of the Websites and destroy all materials obtained from it. You hereby agree and consent to the above and agree and acknowledge that we can, at our sole discretion, exercise our right in relation to any or all of the above, and that we shall not be liable in any manner of the same; and you agree, acknowledge and consent to the same.

You acknowledge that your representations, undertakings, and warranties and the clauses relating to indemnities, limitation of liability, grant of license, governing law and jurisdiction, confidentiality shall survive the efflux of time and the termination of these Terms and Conditions.


This Agreement shall in all respects be governed, interpreted by, and construed in accordance with the laws of India. All disputes, differences, complaints etc., shall be subject to arbitration under the Indian Arbitration and Conciliation Act, 1996. The arbitrator will be appointed by the Firm after due consent from the Firm and the user. The place of arbitration shall be Kolkata, West Bengal, India.

Nothing shall preclude the Firm from seeking interim or permanent equitable or injunctive relief, or both, from the courts in West Bengal, which shall have exclusive jurisdiction. The pursuit of equitable or injunctive relief shall not be a waiver of the right of the Firm to pursue any remedy for monetary damages through the arbitration described herein or in any other manner whatsoever.


In case of any questions or assistance or any change in your personal information or if you forget your password, or suspect that someone else has learned and used your password or any clarification that you may wish to seek regarding anything, please feel free to contact us through customer services at [email protected]


You hereby accept the fact that you have read, understood and are willing to abide by the above Terms and Conditions.

Last Updated: 4 Feb 2019