Privacy Policy

At (“Services”) and the Crash11 mobile software application which are owned and operated by Crash11 (hereinafter referred using ‘us’, ‘we’, ‘our’, or ‘Crash11’) (collectively referred to as “Services”), our attempt is to offer our users (hereinafter referred using ‘you’, ‘your’, ‘user’) a safe, protected and reliable environment to play. We respect your privacy and assure you that any information provided by you is protected and will be dealt with according to this Privacy Policy. 

This Privacy Policy governs the access, collection, usage, handling, storage and disclosure of such personal information that are collected during the course of your usage of the Services. shall not provide, distribute, trade, sell or rent your name, e-mail address or other personal information provided by you on this site to any third party or information related to your usage of the Services, except as provided in this Privacy Policy.

Before you submit any information to the Services, please read this Privacy Policy for an explanation of how we will treat your personal information. By using any part of the Services, you consent to the collection, use, disclosure and transfer of your personal information for the purposes outlined in this Privacy Policy and to the collection, processing and maintenance of this information. If you do not agree to this Privacy Policy, please do not use the Services. Your use of any part of the Services indicates your acceptance of this Privacy Policy and of the collection, use and disclosure of your personal information in accordance with this Privacy Policy. While you have the option not to provide us with certain information or withdraw consent to collect certain information, kindly note that in such an event you may not be able to take full advantage of the entire scope of features and services offered to you and we reserve the right not to provide you with our services.


To avail the facilities offered on the Services, you may have to provide certain personal information such as a username, password, email address etc. Additionally, for those of you who wish to participate in any of the paid tournaments / games / competitions organized by us, additional information such as your name, date of birth, contact address and your PAN number, may be required to be collected.

When you visit the Services, certain information may also be automatically collected and stored, including the IP address of your computer, browser type and language, the date and the time during which you accessed the site, the address of the domain name which you may have used to link to the Services.


When you visit the Services, cookies may be left on your computer. A cookie is a small text file that uniquely identifies your browser. The cookies assigned by the Services servers may be used to personalize your experience on the Services. Moreover, cookies may also be used for authentication, game management and security purposes.

Cookies may also be assigned by the advertisers on the Services when you click on any of the advertisements which may be displayed on the Services in which case such cookies are controlled by these advertisers and not Services.


The Services may use software applications for monitoring traffic and its analysis and to gather statistics, used for advertising and for determining the efficacy and popularity of the Services among others.

The data which is transmitted over the Internet is intrinsically exposed to security risks or threats. For instance, information transmitted via chat or email can be compromised and used by others. Therefore, the Services cannot guarantee absolute security for such information.

When you register with the Services, your account is protected by means of login information which includes a username and a password that is known only to you. Therefore, you are responsible for maintaining the confidentiality of your login information including your username and password. 

The Services is not responsible for any activity which is undertaken when your password is used.

We suggest you not to disclose your password to anyone. If you become aware of or reasonably suspect any breach of security, including compromise of your login information, it is your responsibility to immediately notify us at [email protected].


The Services may contain links to other Services. Such Services are governed by their own privacy policies and the Services does not exercise any control over them. It is your responsibility to read and understand the privacy policy of such Services when you follow a link outside the Services.


The Services has a policy of not sharing any personally identifiable information with anyone other than entities specifically authorized by us which may include advertisers and sponsors of the Services.

However, the Services may use your name, Login ID and the state from where you are participating when announcing the results of any contests run on the Services. Such contests are further governed by the Terms of Use which shall be available on the Services as and when such a contest is run on the Services. The Services conducts periodic analysis and survey of the traffic to the Services for market research and advertising purposes. The Services reserves the right to share your registration information with appointed and authorized market research and advertising companies or firms from time to time for the said purposes. The Services may also use cumulative non-personal information for auditing and analysis purposes with the aim of improving its services.

Additionally, the Services may share personally identifiable information if sharing of such information is necessary to comply with legal processes or governmental request, or to enforce the Terms of Use and this Privacy Policy, or for prevention of fraud, or for issues involving information security, or to protect your rights or the rights of the Services or the rights of the general public.


If we should ever file for bankruptcy, or become insolvent, or be acquired by a third party, merge with a third party, sell all or part of our assets, or transfer substantially all or part of our relevant assets to a third party, we are entitled to share the information that you have provided to us through the Services or otherwise to potential and subsequent business and merger partners.


The Services and its services are not intended for or directed at persons under the age of eighteen (18) years. Any person who informs us that his age is eighteen (18) years or above, it is our policy to uncover the services on the Services which may require us to access and verify the person's personal information. If we become aware that a minor has attempted to or has submitted personal information via the Services, we will discontinue any ongoing services through the Services or otherwise to such person and will take steps to remove such information from our records in a secure manner. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he/she should immediately contact us at [email protected]. We will delete such information from our files within a reasonable period from receiving such complaint.


The Services takes reasonable steps to protect your information and its confidentiality, by providing safeguards commensurate to the sensitivity of the personal data or information being handled and have implemented security practices including, but not limited to physical, electronic and procedural safeguards to protect your information. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. The Services is scanned on a regular basis for any known vulnerabilities in order to make your use as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition. All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Please be aware that, although we endeavor to provide reasonable security for your information, no security system can prevent all potential security breaches.

We endeavor to the best of our ability that all third party service providers whose services which we may use, maintain security standards that are equivalent to our security standards and commensurate with market practices, in the context of the sensitivity of your sensitive personal data or information being stored or handled.


Your personal information may be retained and may continue to be used until: (i) the relevant purposes for the use of your information described in this Privacy Policy are no longer applicable; and (ii) we are no longer required by applicable law, regulations, contractual obligations or legitimate business purposes to retain your personal information and the retention of your personal information is not required for the establishment, exercise or defense of any legal claim.


Your continued use of the Services shall be deemed to be your approval and acceptance of the collection and use of this information by the Services and its partners and affiliates.

In order to play real money games, you will be required to send money to and receive money from us. We may use third-party electronic payment gateways / processors and/or financial institutions ('ESPs') to process such financial transactions. By accepting this Privacy Policy, you expressly consent to your personal information being shared with ESPs as necessary solely for the purpose of processing the relevant financial transactions. We make our best efforts to ensure that our arrangements with ESPs protect your privacy.

We reserve the right to conduct a security review at any time to validate your identity, age, and the registration data provided by you and to verify your use of the Services and its services as well as your financial transactions for potential breach of our Terms of Use and of applicable law. By using our Services, you authorize us, our staff, agents, and suppliers to use your information and to disclose such information to third parties for the purposes of validating the information that you provide to us.

By filling your mobile number on our site, you are giving us the right to contact you by Call/SMS to provide you information on all promotional activities / events conducted by the Services and its partners. Your mobile number will not be used for any third party communication whatsoever.

This Privacy Policy may be updated from time to time and we will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here. You are advised to consult this Privacy Policy regularly for any changes, as your continued use of the Services shall be deemed to be your approval and acceptance of all changes to this Privacy Policy.

[Last Edited On 4 February 2019]